Shipping policy

Shipping Policy

Thank you for shopping with LOBEFORM. This Shipping Policy explains our order processing times, shipping costs, delivery estimates, tracking information, and procedures for delayed or missing packages.

Shipping destinations

LOBEFORM currently ships to:

  • United States
  • Canada

We may add additional shipping destinations in the future.

Order processing time

Orders are normally processed within 2–5 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

During holidays, promotional periods, supplier delays, or periods of unusually high order volume, processing may take longer than usual.

Once an order has entered processing or fulfillment, changes or cancellations may no longer be possible.

Estimated delivery time

After the order has been processed, estimated transit time is:

  • United States: 7–15 business days
  • Canada: 7–15 business days

The total estimated time from placing an order to delivery is approximately:

9–20 business days

These timeframes are estimates and are not guaranteed. Delivery may be delayed due to customs inspections, weather conditions, carrier disruptions, incorrect address information, local holidays, or other circumstances outside our control.

Shipping costs

Our standard tracked shipping rates are:

  • US$4.99 for orders below US$49
  • Free tracked shipping for orders of US$49 or more

The final shipping cost will be displayed at checkout before payment is completed.

Order tracking

When tracking information becomes available, customers will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take several business days to update after the parcel has been dispatched.

In some cases, the local carrier may assign a new tracking number after the package enters the destination country.

Separate shipments

Orders containing multiple products may be fulfilled from different locations and may arrive in separate packages.

Customers will not be charged additional shipping fees when an order is divided into multiple shipments.

Different packages from the same order may arrive on different dates.

Shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

Contact us immediately at support@lobeform.com if you notice an address error.

We cannot guarantee that an address can be changed after an order has entered processing.

LOBEFORM is not responsible for packages that are delayed, returned, lost, or delivered incorrectly because the customer provided an incomplete or incorrect address.

If a package is returned to the sender because of an incorrect address, refused delivery, or failure to collect it, additional shipping charges may apply before the order can be resent.

Delayed packages

If your order has not arrived within the estimated delivery period, please:

  1. Check the tracking information.
  2. Confirm that the shipping address on your order is correct.
  3. Contact the local delivery carrier when possible.
  4. Email us at support@lobeform.com with your order number.

Please allow a reasonable period for carrier or customs delays before requesting an investigation.

Packages marked as delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  • Check around the delivery location.
  • Ask household members, neighbors, reception staff, or building management.
  • Contact the carrier responsible for final delivery.
  • Wait up to 48 hours, as some carriers mark packages as delivered shortly before physical delivery.

If the package is still missing, contact us at support@lobeform.com within 7 days of the delivery scan.

We will assist with the available carrier investigation, but we cannot guarantee a refund or replacement when tracking confirms successful delivery to the address provided by the customer.

Lost packages

A package is not considered lost solely because it is delayed.

If tracking has not updated for an extended period or the carrier confirms that the package is lost, contact us at support@lobeform.com.

We may require confirmation from the carrier before approving a replacement, refund, store credit, or another appropriate resolution.

Damaged, defective, incorrect, or missing items

Please inspect your order after delivery.

If an item arrives damaged, defective, incorrect, or missing, contact us at support@lobeform.com within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs or video of the product
  • Photographs of the package and shipping label

Do not discard the product or packaging until your request has been reviewed.

Do not return any item unless LOBEFORM has provided written return authorization and instructions.

Customs, duties, and taxes

Taxes may be calculated and collected at checkout where applicable.

In some cases, local customs authorities may impose additional import duties, taxes, or handling fees. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by LOBEFORM.

LOBEFORM is not responsible for delays caused by customs processing.

Contact

For questions about shipping, tracking, delayed packages, or delivery issues, contact:

Email: support@lobeform.com

Please include your order number so that we can assist you more quickly.