Refund policy
Refund and Return Policy
Due to hygiene and safety reasons, LOBEFORM does not accept returns or exchanges for change of mind, incorrect size selection, personal preference, or unwanted items.
We only provide refunds, replacements, or other appropriate resolutions when an item arrives:
- Defective
- Damaged
- Incorrect
- Missing from the order
Damaged, defective, incorrect, or missing items
Please inspect your order immediately after delivery.
If your item is damaged, defective, incorrect, or missing, contact us at support@lobeform.com within 7 days of delivery.
Your request must include:
- Your order number
- A clear description of the issue
- Clear photographs or video of the product
- Photographs of the shipping package and label
We may request additional evidence before approving a refund or replacement.
Depending on the circumstances, we may offer:
- A replacement
- A partial refund
- A full refund
- Store credit
Do not send any item back unless we have provided written return authorization and return instructions.
Non-returnable items
We do not accept returns or exchanges for:
- Change of mind
- Incorrect size, color, style, or quantity selected by the customer
- Items that are no longer wanted
- Earrings, ear cuffs, nose jewelry, plugs, tunnels, piercing jewelry, and other body jewelry
- Items that have been worn, tried on, used, altered, or removed from sealed hygiene packaging
- Sale or clearance items
- Gift cards
- Customized or personalized products
- Items damaged after delivery through misuse, incorrect handling, or improper care
Return shipping
If we require an approved defective or incorrect item to be returned, we will provide the return address and instructions.
Customers must not return products to the sender address shown on the original parcel.
Where the issue is confirmed to be caused by us or our fulfillment partner, we will determine the appropriate resolution and whether return shipping is required.
Order cancellations
Orders may only be canceled before processing begins.
Once an order has entered processing or fulfillment, cancellation may no longer be possible.
Refunds
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Your bank or card issuer may require additional time to post the funds.
If more than 15 business days have passed since your refund was approved, contact us at support@lobeform.com.
Contact
For questions regarding damaged, defective, incorrect, or missing items, contact: